Terms & Conditions

Effective date: 18 September 2026 1. About House of Kais These terms apply to houseofkais.net, our online collection and payments made to House of Kais for Kashmiri shawls and agreed orders. You can contact us at Mujeebshah@houseofkais.net or on WhatsApp at +91 88994 40775 for product enquiries, order assistance or complaints. 2. Products and availability Please review the product name, photographs, description, material, dimensions and price before ordering. Handcrafted pieces may have individual variations, and colours may appear different on different screens. These variations do not remove your rights if an item is defective or materially different from its description. Please contact us if you require further photographs or clarification. Availability must be confirmed before an order is accepted. A product displayed in the collection is not a guarantee that it is currently available for immediate dispatch. For a bespoke order or a privately selected piece, the specification and commercial terms must be agreed with House of Kais before payment. 3. Prices and order confirmation Website product prices are displayed in Indian Rupees (INR). Check the currency, product amount, shipping charge and total displayed at checkout or in your written quotation before paying. Any applicable additional charges must be disclosed before you confirm the purchase. A successful payment receipt confirms payment processing. It does not, by itself, confirm a dispatch date or acceptance of a bespoke specification. Keep your order or quotation reference and the payment receipt. If we cannot fulfil a paid order, we will contact you to resolve it; you may choose a refund rather than an alternative product. 4. Secure payment and the Make a Payment page Payments are processed through Razorpay Checkout using the methods available for the transaction. Do not send card numbers, card security codes, passwords or one-time passcodes to House of Kais by email or WhatsApp. The Make a Payment page is for amounts agreed with House of Kais for a purchase, quotation or order. Enter the agreed amount and currency, accurate contact and address details, and a reference that identifies your order. Do not use this page for unrelated money transfers. For part-payments, agree the amount paid, any balance and the order terms with us beforehand. International card acceptance depends on the payment method, issuing bank and payment provider. Your bank may apply its own currency conversion or other charges. If money has been debited but the payment result is unclear, contact us with the reference before making another payment. 5. Delivery, cancellations and returns The destination, delivery charges and expected dispatch and delivery arrangements must be shown at checkout or agreed in writing before payment. For international orders, ask us to clarify any customs or import charges before proceeding. Please read the Shipping & Delivery, Returns & Refunds and Cancellation information applicable to your order. Contact us with your order reference to report a delivery problem, request cancellation, or raise a concern about a damaged, defective or incorrect item. Do not send a return until we have confirmed the appropriate return arrangements. Nothing in these terms excludes any cancellation, refund, consumer or other rights that cannot lawfully be excluded. 6. Accounts and use of the website Provide accurate information and keep your account credentials private. Tell us if you suspect unauthorised use of your account. Do not misuse the website, interfere with its security, submit misleading information or use another person's payment method without permission. Our product photographs, branding and website content may not be copied or used commercially without permission from the relevant rights holder, except where permitted by law. 7. Privacy and third-party services Our Privacy Policy explains how information is handled when you browse, enquire, create an account or make a payment. Razorpay and services reached through external links, including WhatsApp and Instagram, have their own applicable terms and privacy notices. 8. Questions, complaints and changes For assistance or a complaint, email Mujeebshah@houseofkais.net with your name, order reference and a description of the issue. We may request information reasonably needed to verify your order and resolve the matter. We may update these terms as the service changes. The effective date appears above. Changes will not remove rights relating to an existing purchase. These terms are subject to applicable law and do not limit any mandatory consumer protection available to you.